Client Care
You may return your purchase within 14 days of delivery. Exchanges within 14 days are free of charge.
If something is not right, or if you change your mind, you may return your purchase within 14 days of delivery. Please contact us at info@donatadavidoff.com, citing your order number and the reason for your exchange or refund.
We offer free exchanges within 14 days of delivery (please email us to arrange). Return shipping for a refund due to a change of mind will be at your own expense.
Your purchase must be in its original condition, resalable and with tags attached. Returned items that do not meet these conditions will not be accepted and will be sent back to the customer.
Made-to-order or customised products are not eligible for refund or exchange. Occasionally, selected sale items may not be eligible for return; details are shown on the product page, shopping bag and checkout.
All of our items pass a rigorous quality checking process before they are deemed suitable for sale. In the unlikely event of a manufacturing defect, or if your items appear damaged on arrival, please advise us within 14 days of purchase at info@donatadavidoff.com with your proof of purchase, images and details of the problem.
On receipt we will investigate and determine whether the fault was due to poor use, lack of care, wear and tear, or a genuine manufacturing defect.
Should care details be missing from your garment, email info@donatadavidoff.com to request them. We recommend that all Donata Davidoff pieces be cleaned by a specialist dry cleaner. We cannot be held responsible for damage resulting from care instructions not being followed.
If you ordered by accident, email info@donatadavidoff.com within 12 hours to cancel the order.
Your purchase is your responsibility until it reaches us, so please make sure it is packaged properly and will not be damaged in transit. We advise using a postal service that insures the value of the item and obtaining proof of postage. Signature on delivery to us is required.
Once approved, email a copy of your postage costs along with your bank or PayPal details and we will transfer the shipping costs to your account. Refunds are solely at our discretion.