Last updated: 7 September 2026
Donata Davidoff Ltd ("Donata Davidoff", "we", "us" or "our") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and share your personal data when you:
visit or use donatadavidoff.com;
purchase or enquire about our products;
create or use an account with us;
contact our customer service team;
subscribe to our newsletter or other marketing communications;
attend an event hosted or sponsored by us;
enter a competition, promotion or survey; or
otherwise interact with Donata Davidoff.
It also explains your rights in relation to your personal data and how you can exercise those rights.
Please read this Privacy Policy carefully. Our use of cookies and similar technologies is explained in our separate Cookie Policy.
Donata Davidoff Ltd is the controller responsible for your personal data for the purposes of applicable data protection law.
Donata Davidoff Ltd
Company number: 11626583
Email: info@donatadavidoff.com
In this Privacy Policy, "personal data" means information relating to an identified or identifiable individual.
We process personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018 and, where applicable, the Privacy and Electronic Communications Regulations 2003 ("PECR").
Depending on how you interact with us, we may collect the following categories of personal data.
This may include:
name;
billing address;
delivery address;
email address;
telephone number;
account details;
login credentials and account preferences.
This may include:
products you purchase or express an interest in;
order history;
transaction information;
delivery information;
returns and exchanges;
refunds;
payment method information;
information relating to the fulfilment of your order.
We do not store your full payment card details on our own systems. All payments are processed securely through Shopify.
If you create an account, we may collect and process information relating to:
your account registration;
login activity;
saved preferences;
order history;
wish lists, where available;
customer service history.
We may collect information you provide when you contact us, including through:
email;
website forms;
telephone;
social media;
customer service enquiries;
complaints;
reviews;
surveys; and
other communications.
This may include:
your marketing preferences;
whether you have subscribed or unsubscribed from our communications;
your interaction with our emails and marketing communications;
your product interests and preferences, where permitted by law.
When you visit our website, we may automatically collect certain technical information, including:
IP address;
browser type and version;
device type;
operating system;
language and time zone settings;
approximate location derived from your IP address;
pages visited;
products viewed;
referring and exit pages;
interactions with our website;
cookie identifiers and other online identifiers.
We may process information relating to:
potentially fraudulent transactions;
payment verification;
suspicious activity;
device and transaction information;
security incidents and investigations.
We may receive personal data from third parties, including:
payment providers;
delivery and fulfilment partners;
fraud prevention providers;
advertising and analytics providers;
affiliate partners;
social media platforms;
publicly available sources, where appropriate.
We may collect personal data:
For example, when you:
place an order;
create an account;
contact us;
subscribe to our newsletter;
enter a competition or promotion;
complete a survey;
attend one of our events; or
otherwise communicate with us.
When you browse or interact with our website, we may automatically collect technical and usage information through cookies and similar technologies.
Please see our Cookie Policy for further information.
We may receive information from service providers and other third parties where this is necessary to provide our services, process transactions, prevent fraud, analyse website activity or conduct marketing where permitted by law.
We use your personal data for the purposes described below.
This includes:
processing your purchase;
confirming your order;
processing payment;
arranging delivery;
communicating with you about your order;
managing returns, exchanges and refunds;
providing customer support.
Lawful basis: Performance of a contract and, where applicable, compliance with legal obligations.
If you create an account, we use your information to:
create and administer your account;
enable you to log in;
maintain your account preferences;
provide access to relevant account functionality;
communicate with you about your account.
Lawful basis: Performance of a contract and our legitimate interests in operating and improving our services.
We use your information to:
respond to enquiries;
investigate complaints;
resolve issues relating to orders;
provide assistance and support.
Lawful basis: Performance of a contract, compliance with legal obligations and our legitimate interests in providing effective customer service.
We may analyse how customers use our website and interact with our products and services to:
improve website functionality;
improve navigation and customer experience;
understand product demand;
analyse sales and customer trends;
test and improve features;
conduct research and analysis.
Lawful basis: Our legitimate interests in developing and improving our business and services, or your consent where required.
Where permitted by law, we may send you information about Donata Davidoff products, collections, launches, events, offers and other news that we believe may be of interest to you.
We may send marketing communications by email, SMS or other electronic means where you have given the required consent or where another lawful basis, such as the soft opt-in where applicable, permits us to do so.
You can opt out of marketing communications at any time by:
clicking the unsubscribe link in our emails;
following the opt-out instructions provided in the relevant communication;
updating your preferences, where available; or
contacting us at info@donatadavidoff.com.
Opting out of marketing communications will not prevent us from sending you essential service communications, such as order confirmations or important information relating to your purchases.
Lawful basis: Consent or legitimate interests where permitted by applicable law.
Where you have provided the relevant consent, we may use cookies, online identifiers and other information to:
measure the effectiveness of advertising;
understand how customers interact with advertisements;
deliver more relevant advertising;
limit the frequency with which advertisements are displayed;
analyse marketing performance.
Further information is available in our Cookie Policy.
Lawful basis: Consent where required by law.
We may process personal data to:
verify transactions;
detect suspicious or fraudulent activity;
protect our customers;
protect our website and systems;
investigate security incidents;
enforce our legal rights.
Lawful basis: Our legitimate interests in protecting our business, customers and systems and, where applicable, compliance with legal obligations.
We may retain and process certain personal data where necessary to:
comply with tax and accounting requirements;
respond to lawful requests from authorities;
comply with legal or regulatory obligations;
establish, exercise or defend legal claims.
Lawful basis: Compliance with a legal obligation and our legitimate interests in protecting and defending our legal rights.
Under applicable data protection law, we must have a lawful basis for processing your personal data.
Depending on the circumstances, we may process your personal data on the basis of:
Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
For example, processing your order and arranging delivery.
Where processing is necessary for us to comply with a legal or regulatory obligation.
For example, maintaining certain financial and transaction records.
Where processing is necessary for our legitimate interests or those of a third party, provided that those interests are not overridden by your rights and freedoms.
For example, operating and improving our business, preventing fraud, protecting our systems and understanding how our website is used.
Where we are required to obtain your consent.
For example, certain marketing activities and non-essential cookies or similar technologies.
You may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
We may contact you with information about Donata Davidoff, including new collections, products, events, offers and other news.
Where required by law, we will obtain your consent before sending you electronic marketing communications.
If you are an existing customer, we may in certain circumstances contact you about our own similar products or services where permitted by applicable law.
You can unsubscribe from marketing at any time.
We do not sell your personal data to third parties for their independent marketing purposes.
We may share your personal data with carefully selected third parties where necessary to operate our business and provide our services.
These may include:
Including providers that help us operate our online store, website, customer accounts and related technology.
This may include Shopify, where applicable.
All payments made through our website are processed securely by Shopify.
Including:
couriers;
postal services;
warehouses;
logistics providers;
fulfilment partners.
Including providers that help us send:
email communications;
SMS communications;
customer relationship communications;
marketing campaigns.
Including providers that help us:
understand website usage;
measure advertising;
improve marketing performance;
deliver relevant advertising, where permitted.
We may work with affiliate and referral partners who help promote our products and are paid a commission on resulting sales. Where such a partner is engaged, limited transaction information is shared to attribute and verify referred orders. This policy will be updated to name any such partner we engage.
We may share relevant information with providers that assist with:
fraud detection;
payment verification;
transaction security;
cybersecurity.
Including:
lawyers;
accountants;
auditors;
insurers;
other professional advisers.
Where required by law or where necessary to protect our legal rights, customers or business.
If Donata Davidoff is involved in a merger, acquisition, restructuring, financing, sale of assets or similar transaction, personal data may be transferred to relevant parties as part of that transaction, subject to applicable law.
We require service providers acting on our behalf to process personal data only in accordance with our instructions and applicable law where they act as data processors.
Some of our service providers may process personal data outside the United Kingdom.
Where we transfer personal data internationally, we will take appropriate steps to ensure that your personal data receives an adequate level of protection.
Depending on the circumstances, this may include:
transferring data to a country recognised as providing an adequate level of protection;
using the UK International Data Transfer Agreement;
using the UK Addendum to the European Commission's Standard Contractual Clauses; or
relying on another valid transfer mechanism permitted by applicable data protection law.
You may contact us for further information about the safeguards we use for international transfers.
We retain your personal data only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, tax and reporting requirements.
The appropriate retention period is determined by the type of information, the purpose it was collected for, the sensitivity of the information, the risk of harm from unauthorised use or disclosure, and any legal, tax, accounting or regulatory requirement that applies. The periods below apply unless we are required to keep information for longer.
We retain order, invoice and payment records for six years from the end of the financial year in which the transaction took place, in line with UK tax and accounting requirements.
We retain account information for as long as your account remains open, and for up to 24 months after your last activity, after which inactive accounts and their associated data are deleted or anonymised unless we are required to retain them for legal reasons.
We retain marketing preferences for as long as you remain subscribed or until you withdraw consent or object to receiving marketing, subject to retaining limited information necessary to ensure we respect your opt-out.
We retain customer service correspondence, including emails, enquiry forms and appointment requests, for three years from the date of the last contact, so that we can handle follow-up enquiries, complaints and any related legal claims.
Retention periods for cookies and similar technologies are explained in our Cookie Policy.
We may retain information for longer where necessary to establish, exercise or defend legal claims or comply with applicable law.
We use appropriate technical and organisational measures designed to protect your personal data against:
unauthorised access;
accidental loss;
misuse;
alteration;
disclosure;
destruction.
Measures may include appropriate access controls, security procedures, encryption and the use of reputable technology and service providers.
While we take reasonable steps to protect your information, no method of transmitting information over the internet or storing electronic information is completely secure. We therefore cannot guarantee absolute security.
You are responsible for keeping any account credentials confidential and should not share your password with anyone else.
We may use automated systems and third-party tools to help detect suspicious or potentially fraudulent transactions.
These systems may consider information such as:
transaction details;
payment information;
device information;
IP address;
purchasing patterns;
other relevant security indicators.
In certain circumstances, a transaction may be flagged, delayed, reviewed or declined where it appears to present a potential fraud or security risk.
Where applicable data protection law provides you with rights in relation to a decision based solely on automated processing that significantly affects you, we will provide the relevant information and safeguards, including the ability to request human intervention where required.
If you believe a transaction has been incorrectly affected by our fraud prevention processes, please contact us at info@donatadavidoff.com.
Depending on the circumstances and applicable law, you may have the right to:
Request confirmation of whether we process your personal data and request access to that information.
Request that inaccurate or incomplete personal data is corrected.
Request that your personal data is deleted in certain circumstances.
Request that we restrict the processing of your personal data in certain circumstances.
Request that certain personal data be provided to you or another organisation in a structured, commonly used and machine-readable format where applicable.
Object to certain processing of your personal data, including processing based on legitimate interests.
You can object to direct marketing at any time.
Where we rely on your consent, you may withdraw that consent at any time.
To exercise your rights, please contact us at: info@donatadavidoff.com
We may need to request information to verify your identity before responding to your request.
We will respond to valid requests in accordance with applicable data protection law.
If you have concerns about how we process your personal data, we would appreciate the opportunity to address them first.
Please contact us at: info@donatadavidoff.com
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office ("ICO").
You can contact the ICO or make a complaint at ico.org.uk/make-a-complaint.
We use cookies and similar technologies to operate and improve our website and, where you have provided the appropriate consent, to understand website usage and deliver relevant advertising.
Further information about the types of cookies we use, why we use them, third-party cookies, analytics technologies, advertising technologies and how you can manage your preferences is available in our Cookie Policy.
Where required by law, we will obtain your consent before placing non-essential cookies or similar technologies on your device.
You can change or withdraw your cookie preferences at any time through our cookie preference settings.
Our website may contain links to third-party websites or services.
If you follow a link to another website, that website will operate under its own privacy policy and practices.
We are not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing them with personal information.
Our website and products are not specifically directed towards children.
We do not knowingly collect personal data from children in circumstances where doing so would be prohibited by applicable law.
If you believe that a child has provided us with personal data inappropriately, please contact us at info@donatadavidoff.com and we will take appropriate steps to address the matter.
We may update this Privacy Policy from time to time to reflect changes in:
our business;
our services;
applicable law;
technology; or
how we process personal data.
Any updated version will be posted on this page and the "Last updated" date will be amended accordingly.
Where appropriate, we may also notify you of significant changes by email or through our website.
If you have any questions about this Privacy Policy or how Donata Davidoff handles your personal data, please contact us:
Donata Davidoff Ltd
Company number: 11626583
Email: info@donatadavidoff.com
Last updated: 7 September 2026